Customer Service Representative

Responsibilities:

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  
• Maintain financial accounts by processing customer adjustments
  
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
  
• Prepare product or service reports by collecting and analyzing customer information
  
• Contribute to team effort by accomplishing related results as needed
  
• Identify and assess customers' needs to achieve satisfaction
  
• Build sustainable relationships of trust through open and interactive communication
  
• Meet personal/team sales targets and call handling quotas.

Requirements:

• Proven customer support experience
• Strong phone contact handling skills and active listening
  
• Customer orientation and ability to adapt/respond to different types of characters
  
• Excellent communication and presentation skills
  
• Ability to multitask, prioritize and manage time effectively.

Remuneration: NGN 85,000

Note: We are committed to improving diversity in the workspace and work to ensure that our team is supportive of our employees. We strongly encourage applications from women.’