Job Summary

Verison's Restaurant is looking for an experienced Customer Service Representative who is good at handling chats, e-mails, calls, and social media inquiries and complaints. The job holder would be required to always pay attention to the Customers and understand the Customer’ needs.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.

Requirements:

  • The job holder will be required to answer customer service calls/chats/emails in a timely, efficient, and knowledgeable manner.
  • Understand Customer Care and is capable of acquiring Feedback from the Customer’s Needs.
  • Assists the manager with the daily operation of the call center to include the development, analyses, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.
  • Good knowledge of Microsoft Office (Word, Excel, PowerPoint).

Salary: NGN 60,000.

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