1 month ago
Customer Service Representative
William Hills Nigeria Limited
Customer Service & Support
Recruitment
NGN
150,000 - 250,000
Easy Apply
Job Summary
A Customer Service Representative provides excellent service to customers by handling inquiries, complaints, and issues via phone, email, chat, or in-person
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Entry level
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements
Responsibilities:
- Respond to customer inquiries: Address customer questions, concerns, and complaints in a timely and professional manner.
- Resolve customer issues: Troubleshoot problems, provide solutions, and escalate complex issues to supervisors or other teams as needed.
- Provide product or service information: Educate customers about products or services, including features, benefits, and pricing.
- Process orders and returns: Handle customer orders, returns, and exchanges, ensuring accurate and efficient processing.
Requirements:
- Excellent communication skills: Strong verbal and written communication skills, with the ability to adapt to different customer personalities and needs.
- Problem-solving skills: Ability to analyze problems, identify solutions, and make decisions that meet customer needs.
- Patience and empathy: Ability to remain calm and composed under pressure, with a customer-centric approach.
- Product knowledge: Familiarity with products or services, including features, benefits, and technical specifications.
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