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3 weeks ago

Job Summary

We are hiring a Customer Service Telesales Representative with proven sales experience and the ability to meet targets. Responsibilities include handling inbound/outbound calls, resolving inquiries, and upselling. Strong communication, CRM proficiency, and a personal laptop are required. Apply if you're driven by sales and customer satisfaction!

  • Minimum Qualification : Degree
  • Experience Level : Entry level
  • Experience Length : 1 year

Job Description/Requirements

Responsibilities:
  • Initiate outbound calls or messages to clients as per distribution, fostering strong and positive relationships.
  • Acquire comprehensive job knowledge to efficiently address customer queries.
  • Promptly resolving issues within specified timeframes to enhance customer satisfaction and retention.
  • Collaborate with development engineers to troubleshoot customer issues and provide real-time technical support.
  • Proactively identify, summarize, and verify potential issues through client feedback
  • Facilitating resolution through relevant departments or suggesting effective solutions for business optimization.
  • Undertake occasional tasks delegated by supervisors.


Requirements:

  • Proficiency in English (Fluent in spoken and written).
  • Fluency in Hausa, Yoruba, and Igbo is highly advantageous.
  • Excellent verbal and written communication skills to effectively engage with a diverse customer base.
  • Strong problem-solving abilities to efficiently address customer inquiries and resolve issues.
  • Demonstrated empathy and patience to maintain positive customer interactions, even in challenging situations.
  • Prior experience in customer service or online services, with a proven track record of meeting or exceeding targets.
  • Familiarity with the target audience and market to tailor interactions and solutions accordingly.
  • Knowledge of trading and investment concepts and platforms to effectively assist customers with their queries.
  • Ability to adapt quickly to changes and follow company SOPs to ensure smooth operations.
  • Professional manners and strong communication skills to represent the company effectively.
  • The candidate should have a cheerful personality that creates a positive experience for customers.
  • They must also possess strong sales skills, confidently persuading and influencing customers to make transactions.
  • Candidates must be willing to work in Abuja/Ilorin, Nigeria.
  • Access to a personal computer or laptop is mandatory.

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