Customer service representative

Job Summary

Our company is looking for a customer service representative to manage customer queries, complaints, generating leads and meeting sales goals. Duties will include process orders, modifications, escalate complaints across a number of communication channels, sales presentations and product demonstrations, as well as negotiating contracts with potential clients. In order to be successful in this role, you will need to have a deep understanding of the sales process and dynamics, superb interpersonal skills and have experience working with computers. Previous experience in a customer service or sales role is an advantage.

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Responsibilities:

  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Acquires new customers by reaching out to leads
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
  • Create, plan, and deliver presentations on company products
  • Adjusts sales tactics based on tests and new insights in the field
  • Keep records of customer interactions and transactions
  • Maintains monthly or bi-monthly minimum goals
  • Build sustainable relationships of trust through open and interactive communication
  • Recommends changes in products, service, and policy by evaluating results and competitive developments.
  • Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
  • Advance Knowledge of Email Marketing.
  • Respond to Website Live Chat.
  • Basic understanding of how to use Canva.
  • Familiar with Social Media Marketing.
  • Excellent knowledge of article writing or Content Creator.
  • Maintains documentation of customer contact and account updates
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.

Qualifications / Skills:

  • Must possess good dress sense and must be well organized
  • Bachelor’s degree (ideal but not required)
  • Additional certifications and other professional development experience
  • 1+ year of sales experience
  • Prospecting skills
  • Territory management aptitude
  • Persuasion, negotiation, and closing skills
  • Ability to meet deadlines and financial goal minimums
  • Experience in sales.
  • Understanding of the sales process and dynamics.
  • A commitment to excellent customer service.
  • Excellent written and verbal communication skills.
  • Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
  • Experience using computers for a variety of tasks.
  • Competency in Microsoft applications including word, excel, and outlook.
  • Able to work comfortably in a fast-paced environment.
  • Use of CRM systems and other applications like Canva etc.
  • Preferably for a candidate living around Lekki and its environs.

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