Customer Service representative

Job Summary

We are hiring an experienced customer service representative to join our team.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

  • Interact with customers via phone, email, online chat, in person, social media
  • Resolve customer problems and complaints
  • Answer any questions a customer has
  • Take payments
  • Setup and resolve problems with customer accounts
  • Provide price information
  • Handle inquiries about deliveries
  • Verify customers
  • Keep records of customer interactions and transactions
  • Engage with customers
  • Direct unresolved issues to a different department if needed
  • Communicate and coordinate effectively with internal departments
  • Provide customers with information on any open orders and invoices
  • Maintain customer database
  • Follow company process accurately and efficiently
  • The candidate should reside in Lekki phase one and its environment

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