1 month ago

Job Summary

We are looking to hire a suitable candidate to fill this position.

  • Minimum Qualification:OND
  • Experience Level:Entry level
  • Experience Length:No Experience/Less than 1 year

Job Description/Requirements

Responsibilities: 

  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
  • Open and maintain customer information by recording customer information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Collaborate with sales, marketing, and logistics teams to ensure that customers' complaints are resolved.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Answer and respond to emails and social media DM’s, Inboxes, and comments as would be allocated to you from time to time.
  • Maintain broad knowledge of all company products, services, and promotions. 


Requirements: 

  • Minimum academic qualification of OND 
  • A certificate in a virtual assistant is an added advantage
  • Minimum of 6 months experience working with a travel company in the same role.


Remuneration: NGN 40,000 - 45,000

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