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Job Summary

Customer Care agent who can resolve all customer complaints, Enquiries, and request

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

JOB DESCRIPTION:
  • Answer customer service calls/chats/emails in a timely, efficient, and knowledgeable manner.
  • Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
  • Understand Customer Care and is capable of acquiring Feedback from the Customer’s Needs.
  • Assists the manager with the daily operation of the call centre to include the development, analyses, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.
REQUIREMENTS
  • Fluent in Hausa/Igbo Language(spoken and written).
  • Excellent English Language(spoken and written).
  • Understands how to work with MS Office, like Excel, Word, and Computer training Certificate will be an added advantage.
  • Effective communication skills are required (oral, written, computer).
  • Excellent customer service skills are necessary along with the ability to create and maintain effective relationships with internal and external customers.
  • The ability to multi-task and adapt to change is critical.
  • Familiar with Sports betting.
  • Good Grade from any recognized institution
  • Fresh graduate with Computer Science or relevant background will be considered
  • Month Salary 70k - 75k.

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