3 weeks ago

Job Summary

We seek an ideal candidate who is willing and excited to learn about the food/drink service experience. An apt knowledge of social media channels (specifically Instagram, Twitter, and Facebook) is required.

  • Minimum Qualification:OND
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements

Responsibilities:

  • Respond promptly to customers' inquiries
  • Communicate with customers through various social media channels (Instagram, Twitter, Facebook, etc)
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.


Requirements:

  • Outstanding English level (Fluently speaking and written).
  • Good Customer Management skills
  • Understands how to work with MS Office, like Excel, Word, etc
  • Effective communication skills are required (oral, written, computer).
  • Excellent customer service skills are necessary along with the ability to create and maintain effective relationships with internal and external customers.
  • The ability to multi-task and adapt to change is critical.


Remuneration: NGN 60,000 - 80,000

Other Benefits include:

  • Food and supplement discounts
  • Fun and friendly working environment
  • Great work hours
  • Excellent opportunities for self-improvement and knowledge growth

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