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Customer Service Representative

Esetech

Customer Service & Support

IT & Telecoms NGN 75,000 - 150,000
Easy Apply
1 month ago

Job Summary

We are seeking a suitable candidate for this position.

  • Minimum Qualification : HND
  • Experience Level : Entry level
  • Experience Length : 2 years

Job Description/Requirements

Responsibilities:

  • Engage in the day-to-day activities of handling customer’s inquiries and transactions effectively.
  • Provide customer service to customers and prospective customers – answering questions correctly while following proper procedures.
  • Provide support, report, and resolve customer concerns and complaints regarding payment and other transaction issues follow-up interactions with customers to check on the level of satisfaction
  • Act as a source of information to customers by answering questions escalating issues, follow-ups, and giving instructions to customers, as necessary.
  • Identify and escalate priority issues, complete call logs, maintain and update customer data in CRM
  • Effectively monitor and respond to incoming customer SMS as needed to address any inquiries, issues, and concerns. 
  • Follow performance metrics per call center process to increase efficiency.
  • Support fellow Customer Service/Sales Team by attending appropriate trainings.

 

Requirements:

  • Minimum of three years experience and and 
  • Excellence in data entry skills and attention to detail. 
  • Strong persuasion, resilience, and empathy skills
  • Ability to work well under pressure. 
  • Positive attitude and strong organizational and time management skills.

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