Customer Service Representative
Job Summary
Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Minimum Qualification: HND
- Experience Level: Mid level
- Experience Length: 1 year
Job Description/Requirements
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Managing all social media channels.
- Communicate quickly and effectively to internal and external partners