Customer service representative
Job Summary
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Minimum Qualification: OND
- Experience Level: Entry level
- Experience Length: 1 year
Job Description/Requirements
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas