Job Summary

We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

  • Minimum Qualification: OND
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description/Requirements

Responsibilities:

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Receiving and placing customer service telephone calls 
  • Taking orders
  • Chatting with customers 
  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism 
  • Resolving customer complaints, managing database records, drafting status reports on customer service issues

Job Requirement:

  • 1-2 years experience
  • OND/HND 
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively.

Remuneration: NGN30,000 – NGN35,000


Location: GRA Benin, Edo State


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