Immediate Start
New
4 days ago
Customer Service Representative
Maxce Graphics Studios
Customer Service & Support
Retail, Fashion & FMCG
NGN
70,000 - 150,000
Easy Apply
Skills Required
Communication skills Time management Basic computer skillJob Summary
We are seeking a friendly and customer-focused Customer Service Representative to join our team. The Customer Service Representative will be responsible for providing exceptional service to our customers, addressing inquiries and concerns, and ensuring customer satisfaction through effective communication and problem-solving.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Provide exceptional customer service through phone, email, and online channels.
- Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
- Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
- Follow established protocols and procedures for handling customer interactions.
- Accurately document customer interactions and maintain detailed records.
- Identify and escalate complex issues or complaints to the appropriate team.
- Upsell and cross-sell products and services to enhance customer satisfaction and revenue.
- Contribute to positive customer reviews and brand reputation.
- Proactively seek feedback from customers to identify areas for improvement.
- Stay up-to-date on company policies, products, and services.
- Adapt to changing customer needs and situations with a positive and professional attitude.
- Work effectively within a team environment to achieve customer service goals.
- Maintain a positive and professional demeanor even in challenging situations.
- Participate in ongoing training and development to enhance customer service skills.
- Contribute to a positive and supportive work environment for colleagues.
Requirements:
- Minimum 1 year of experience
- Minimum of a BSc
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