Customer Service Representative

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
  
• Manage and resolve customer complaints with a focus on achieving customer satisfaction.
• Process customer orders, modifications, and track order status.
• Escalate unresolved issues to the appropriate internal teams when necessary.
• Provide product and service information to customers.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Follow up on customer interactions to ensure that their issues are resolved.
• Collaborate with other departments to address customer needs effectively.

Requirements: 

• This position is open preferably to a female candidate.
• High school diploma or equivalent; a college degree is a plus.
• Must be computer literate, with proficiency in Microsoft Office.
• Experience working effectively within a team Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices.
• Location: Must live around Ago Palace Way, Festac, Amuwo, Satelite Town, etc.
• Proximity to location is an added advantage.