Customer Service Representative

• Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
• Directly interface with customers to receive, log, escalate and monitor customers’ technical and commercial issues and complaints
• Process customer payments and collections through the POS channels that will be provided
• Network with the Control Center and departments involved in customer complaints, processing and support. 
• Maintain customer records by updating account information, resolve service problems by clarifying the customer's complaint; escalating to the control center; expediting correction and following up to ensure resolution.
  
• Prepare service reports by collecting and analyzing customer information, contribute to team effort by accomplishing related results and targets as needed.
• Play a part in managing the day to day office administration, basic book keeping and other sundry tasks.
• Build sustainable relationships and trust with customer accounts through open and interactive communication, provide accurate, valid and complete information by using the right methods/tools.

Job Requirement

• Having a first degree or HND in Business, Management Studies or Marketing preferred.
• 0-1 Year of Retail and Customer Service experience
• You must be 100% Customer-Centric.
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone and person-to-person contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Required Skills;

• Good communication and listening skills
  
• Information technology (Good use of Microsoft Office; Word and Excel Applications are very important)
• People management and good flexibility
• Confident, focused, professional and courteous 
• Analytical and problem-solving skills
• Clear and persuasive communication skills
• Empathy; friendly/warm personality
• Ability to use positive language
• Patient and attentive
• Prior experience with CRM Software an added advantage.

Only interested applicants residing in Magodo, Oowora, Ojodu-Berger, Ikosi-Ketu, and Ikeja-Ogba should apply

Successful candidates will undergo a two-week intensive, hands-on Customer Relationship Management training