1 month ago
Job Summary
We are seeking to hire a Customer Service Representative who will be responsible for communicating with customers through various channels to answer questions, handle complaints, and provide support.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Internship & Graduate
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Communicate with customers via phone, email and online chat to answer customer inquiries.
- Handle customer complaints and provide effective solutions.
- Record details of customer communications and maintain customer database.
- Assist customers to complete orders, modify personal information, or request refunds.
- Provide information and support to customers about products or services.
Requirements:
- High school degree or above
- 1 year of work experience in related field is preferred.
- Excellent communication skills and ability to express information clearly
- Good listening skills and empathy.
- Ability to work effectively in a fast-paced environment.
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