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Customer Service Representative

R.E.D Bar Lagos

Admin & Office

Hospitality & Hotel NGN 75,000 - 150,000
Easy Apply
New
3 weeks ago

Job Summary

The Customer Service Representative (CSR) is responsible for ensuring exceptional customer experiences in a vibrant restaurant lounge and club at a beautiful waterside location in Lagos. The CSR will be the first point of contact for guests and will play a key role in maintaining a welcoming atmosphere, addressing customer needs, handling inquiries, and ensuring high standards of service delivery. This role requires strong communication, problem-solving skills, and the ability to work in a fast-paced, customer-focused environment.

  • Minimum Qualification : Diploma
  • Experience Level : Entry level
  • Experience Length : 2 years

Job Description/Requirements

Responsibilities:

  • Greet guests warmly upon arrival, ensuring they feel welcomed and valued.
  • Assist with seating arrangements and provide information about the lounge and club’s amenities, menu offerings, and services.
  • Engage with guests throughout their visit, ensuring their needs are met and expectations exceeded.
  • Offer recommendations based on guest preferences and assist in navigating the menu and drinks selection.
  • Take accurate orders for food and beverages, ensuring clarity on special requests or dietary restrictions.
  • Communicate these orders efficiently to kitchen and bar staff.
  • Address guest concerns or complaints promptly and professionally, striving to resolve issues to their satisfaction while adhering to company policies.
  • Actively upsell menu items, daily specials, and promotional offers.
  • Encourage guests to explore the club’s additional services, such as private bookings or VIP sections.
  • Accurately process customer orders and payments, providing receipts, and handling cash or card transactions in compliance with company protocols.
  • Ensure the lounge and club area is clean, organized, and well-maintained at all times.
  • Assist with setting up for events or functions as needed.
  • Work closely with other team members, including servers, bartenders, kitchen staff, and management, to ensure smooth service and efficient operations.
  • Assist with managing reservations, events, and VIP bookings, ensuring guests have a seamless experience during special events, private parties, or themed nights.
  • Adhere to safety, hygiene, and regulatory guidelines, ensuring a safe environment for both guests and staff.
  • Ensure all alcoholic beverages are served responsibly in accordance with legal regulations.


Requirements:

  • Minimum of 1-2 years of experience in a customer service role, preferably in a hospitality or food and beverage environment (restaurant, lounge, or nightclub).
  • Strong verbal communication skills with the ability to engage with a diverse clientele.
  • Excellent problem-solving and conflict-resolution abilities.
  • Ability to remain calm and professional under pressure.
  • Proficient in basic cash handling and point-of-sale (POS) systems.
  • Knowledge of food and beverage offerings, especially cocktails, wine, and popular club dishes, is a plus.
  • Friendly, approachable, and confident demeanor with a passion for delivering exceptional customer service.
  • Ability to stand and walk for long periods, carry trays, and lift moderate weight.
  • Fluent in English (additional languages such as Yoruba or Pidgin are a plus).
  • A secondary school diploma or equivalent; a diploma in hospitality or customer service is an advantage.


Working Conditions:

  • The role requires evening, weekend, and holiday shifts, as the restaurant lounge and club operates in the late hours.
  • The work environment is fast-paced and dynamic, requiring the CSR to manage multiple tasks simultaneously while maintaining high standards of service.


Benefits:

  • Competitive salary and tips.
  • Opportunities for career growth and development within the company.
  • Employee discounts on food, beverages, and events.
  • Access to a fun, vibrant, and customer-focused work environment in a beautiful waterside location.

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