Job Summary

Pacific Access has an exclusive Franchisee License in partnership with Ikeja Electric to run a customer service and collections center in Ikorodu, Lagos. This is an exclusive Service Center where customers can access and experience premium customer services.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

  • We require the services of an experienced customer service representative to join the Team.
  • The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
  • You will directly interface with customers to receive, log, escalate and monitor customers’ technical and commercial issues and complaints
  • You will process customer payments and collections through the POS channels that will be provided
  • You will network with the Control Center and departments involved in customer complaints, processing and support. 
  • You MUST be 100% Customer-Centric. There will be Zero Tolerance for bad attitude and any customer complains.
  • You will open new customer accounts by recording account information, maintain customer records by updating account information, resolve service problems by clarifying the customer's complaint; escalating to the control center; expediting correction and following up to ensure resolution.
  • You will Prepare service reports by collecting and analyzing customer information, contribute to team effort by accomplishing related results and targets as needed.
  • You will play a part in managing the day to day office administration, basic book keeping and other sundry tasks.
  • You will build sustainable relationships and trust with customer accounts through open and interactive communication, provide accurate, valid and complete information by using the right methods/tools.

Job Requirement

  • Having a first degree in Business, Management Studies or Marketing preferred. HND considerable.
  • 3 Years Retail and Customer Service experience
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone and person to person contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Required Skills

  • Being flexible 
  • Using initiative 
  • Communication and listening 
  • Information technology (Good use of Microsoft Office; Word and Excel Applications very important)
  • People management 
  • Customer service 
  • Being confident and focused 
  • Being professional and courteous 
  • Being open minded 
  • Resolving problems quickly 
  • Being thorough and analytical

- Clear and persuasive communication skills - Empathy - Friendly/warm personality - Ability to use positive language - Patient and attentive - Problem solving skills - Self-control and patience - Prior experience with CRM Software preferred


LOCATION: INTERESTED APPLICANTS RESIDING IN IKORODU PART OF LAGOS PREFERRED. DO NOT APPLY IF YOU DO NOT MEET THIS CRITERIA

TRAINING: SUCCESSFUL CANDIDATES WILL UNDERGO A THREE WEEKS INTENSIVE, ON-HANDS CUSTOMER RELATIONSHIP MANAGEMENT TRAINING.

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