Customer Service and Platform Operations Support Executive

Responsibilities:

• Manage Calls, Emails, and chats for customers and users, and technical partners.
• Grow and engage the customers to drive growth, retention, and lifetime value.
  
• Collaborate with other teams in the company to capture customer feedback and use them to drive product and platform improvements.
  
• Monitor customer activity and performance, leverage data analytics and reporting to increase usage and adoption.
  
• Review customer complaints and concerns and seek to improve the overall customer experience.
  
• Ensure collaborative relationships with other departments to ensure optimal service levels.
  
• Keeping records of customer interactions, transactions, comments, and complaints and alert management of trends in customer complaints.
  
• Provide daily/ weekly and monthly reports on the activities of Users/customers on the platform
  
• Achieving your KPI per target set by the department
  
• Performs all other duties as assigned by supervisor or management.
  

Requirements:

• Minimum academic qualification of Bsc/OND/HND degree in any related area
• Experience working in the sports betting industry will be an advantage
  
• Excellent communication skills
  
• Adaptability to shift management
  
• Good knowledge of social media
  
• Proactive
  
• Team Player
  
• MS Office
  
• Operational Excellence