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1 week ago

Job Summary

We are seeking a dedicated Customer Service Personnel to provide outstanding customer support and resolve inquiries in a timely and professional manner. The role involves addressing customer concerns, providing information about products and services, and ensuring a high level of customer satisfaction.

  • Minimum Qualification : High School (S.S.C.E)
  • Experience Level : Entry level
  • Experience Length : 2 years

Job Description/Requirements

Responsibilities:

  • Customer Interaction: Respond to customer inquiries via phone, email, chat, or in person, providing accurate information and assistance.
  • Issue Resolution: Handle complaints, provide appropriate solutions, and follow up to ensure resolution, aiming for first-contact resolution.
  • Product/Service Knowledge: Maintain in-depth knowledge of the company’s products, services, and policies to answer questions and offer recommendations.
  • Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
  • Problem-Solving: Investigate and troubleshoot customer issues, escalating to the appropriate department when necessary.
  • Customer Satisfaction: Work to improve customer satisfaction ratings by providing prompt and efficient service.
  • Feedback Collection: Gather customer feedback and relay it to the relevant departments to help improve products, services, and customer experience.
  • Documentation: Keep records of customer interactions, transactions, and inquiries, ensuring all information is accurately documented.
  • Follow-Up: Conduct follow-up calls or emails to ensure customer issues are fully resolved and to measure customer satisfaction.
  • Team Collaboration: Work closely with other departments (e.g., sales, technical support, logistics) to provide comprehensive customer solutions.


Requirements:

  • 2 years experience
  • Minimum of SSCE

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