Customer Service Personnel
E-direct.ng Essential Nigeria Limited
Customer Service & Support
Job Summary
We are seeking a dedicated Customer Service Personnel to provide outstanding customer support and resolve inquiries in a timely and professional manner. The role involves addressing customer concerns, providing information about products and services, and ensuring a high level of customer satisfaction.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Customer Interaction: Respond to customer inquiries via phone, email, chat, or in person, providing accurate information and assistance.
- Issue Resolution: Handle complaints, provide appropriate solutions, and follow up to ensure resolution, aiming for first-contact resolution.
- Product/Service Knowledge: Maintain in-depth knowledge of the company’s products, services, and policies to answer questions and offer recommendations.
- Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
- Problem-Solving: Investigate and troubleshoot customer issues, escalating to the appropriate department when necessary.
- Customer Satisfaction: Work to improve customer satisfaction ratings by providing prompt and efficient service.
- Feedback Collection: Gather customer feedback and relay it to the relevant departments to help improve products, services, and customer experience.
- Documentation: Keep records of customer interactions, transactions, and inquiries, ensuring all information is accurately documented.
- Follow-Up: Conduct follow-up calls or emails to ensure customer issues are fully resolved and to measure customer satisfaction.
- Team Collaboration: Work closely with other departments (e.g., sales, technical support, logistics) to provide comprehensive customer solutions.
Requirements:
- 2 years experience
- Minimum of SSCE
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