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CUSTOMER SERVICE OFFICER

Anonymous Employer

Job Summary

EXPERIENCE: 5 years in Customer Service Management role

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description



Responsibilities:


  • Help to develop and implement a customer service policy.

  • Find ways to measure customer satisfaction and improve services.

  • Reduce down time in customer complaint handling.

  • Answer phone calls from customers and provide call backs.

  • Maintain KCI database.

  • Carry out customer surveys on phone.

  • Update customers via phone, email and SMS on case status.

  • Oversee customer issues and ensure effective and long term problem resolution.

  • Develop and Implement customer services policies and strategies for the office (Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution).

  • Investigation of customer complaints and recommending best strategies for resolution.

  • Collect, collate, analyze, and interpret relevant statistics relating to customer satisfaction.

  • Carry out initiatives to improve and manage customer expectations.

  • Keeping ahead of developments in the industry and provide advise to enable the management take proactive decisions.

  • Liaise with engineers for updates on cases status.

  • Inform customers of Hinckley’s product profile.

Skills:

  • Customer/client focus-Excellent understanding of the peculiar customer challenges of the energy or related industry.

  • Problem solving/Analysis

  • Team work orientation.

  • Excellent communication skills.

  • Excellent time management and organizational skills.

  • Good MS office skills.

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Lagos
| Full Time |
NGN Confidential
1mo
Anonymous Employer
Lagos
| Full Time |
NGN Confidential
1mo
Lagos
| Full Time |
NGN 75,000 - 150,000
1mo