Job Summary

A Trendy Store in Surulere axes that produces unisex urban wears. We are also into the production of customised wears and custom gift items.

  • Minimum Qualification: OND
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description/Requirements

Duties and Responsibilities

  • Responding to customer enquiries via chat and phone calls.
  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism 
  • Resolving customer complaints, managing database records. 
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions.
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Job Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Proficient and fluent in English Language.
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Interpersonal and customer service skills
  • Analytical and problem-solving skills
  • Multitasking and organizational skills
  • Ability to answer a high volume of calls and/or chats daily.
  • Good documentation skills.
  • Applicant must reside within Surulere or immediate environs.
  • Preferably 22- 30 years of age

Basic Salary: 35,000 Naira monthly and extra commissions are earned based on meeting certain target monthly

Important Safety Tips

1. Do not make any payment without confirming with the Jobberman Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

Share Job Post

Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Activate
Deactivate Notifications Stop receiving the latest updates on Jobs & News
Deactivate
Lagos
| Full Time |
NGN Confidential
2mos
Lagos
| Full Time |
NGN 75,000 - 150,000
2mos
Lagos
| Full Time |
NGN 75,000 - 150,000
2mos