Customer Service Officer (Female)

Anonymous Employer

Job Summary

Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description


Requirements

  • Minimum of OND in any related discipline.
  • Min of 1-year Cognate experience as Customer Service
  • Proven customer support experience and track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiar with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize and manage time effectively.

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Skills

  • Well Outspoken
  • Active Listening
  • Adaptability
  • Attentiveness
  • Conflict resolution
  • Creativity
  • Decision-making
  • Effective communication
  • Tolerance
  • Patience
  • Quick thinking
  • Responsiveness
  • Timeliness.

 

Level

Entry level

Industry

  • Stockbroking
  • Consultancy/Training Services Retail
  • ¬†Investment Advisory Services
  • Portfolio Management

Employment Type

Full-time

Job Functions

  • Customer Service
  • Information Technology


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Anonymous Employer
Lagos
| Full Time |
NGN 75,000 - 150,000
1mo
Anonymous Employer
Lagos
| Full Time |
NGN Confidential
1mo
Anonymous Employer
Lagos
| Full Time |
NGN Confidential
1mo