Job Summary

Our client, a renowned fintech/ cryptocurrency company is in need of customer-centric officers, who will drive the customer support department of the company.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

  • The job holder will be responsible for receiving phone calls, online chats, and emails
  • Professionally handle complaints promptly and accurately even when handling difficult and unpleasant customers
  • Timely escalating unresolved issues to the team lead
  • Respond timely to customers inquiries
  • Process orders, purchases, and requests from customers in a timely manner.
  • Create, update, and maintain records of customers’ interactions, transactions, comments, and complaints.
  • Carrying out KYC exercise
  • Liaising with relevant departments for accurate sales records in updating CRM to ensure the flow of operations
  • Sending birthday messages to customers
  • Engage clients in discussion on requests for negotiation of rates
  • Communicate approved rates and quotes to customers
  • Attend to any other administrative duty as may be assigned from time to time
  • Project good image of the company at all times

Requirements:

  • Bachelor’s degree in any social science’s field
  • No less than 3 years of customer service experience
  • The ability to use CRM is an added advantage
  • Must reside within Lagos Island 

Functional Competencies:

  • Good interpersonal skills
  • Good communication skills/Oral /written communication
  • Excellent customer service
  • Customer Orientation
  • IT Skills
  • Product /service knowledge
  • Conflict resolution
  • Promotional marketing

Applications should be submitted no later than 2 weeks of this publication 

Note: Applicants should reside within Lagos Island and its environs

Salary: NGN 100,000


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Lagos
| Full Time |
NGN 150,000 - 250,000
2mos