Job Summary

We are a leading real estate firm with a Head Office in Lagos, Nigeria. We are looking for a suitable candidate to fill this position.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements:

  • B.sc/HND from a recognized institution
  • Experience: Minimum of 2 years
  • Outstanding phone and email etiquette
  • Exceptional communication skills
  • Team player with the ability to work complaints in a calmly and timely manner
  • High proficiency in the MS office suite is an added advantage

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Lagos
| Full Time |
NGN 75,000 - 150,000
2mos
Lagos
| Full Time |
NGN 150,000 - 250,000
2mos