Assessment
Why is there a skills assessment?
The employer wants to assess each candidate equally and fairly, and give you the opportunity to show your abilities.
How long is the assessment?
Normally between 25 - 45 mins depending on the skill being assessed.
Can I retake the assessment?
No, you can't re-take an assessment
Make sure you are ready and can focus 100% with no distractions.

Job Summary

Genesis Couture is a clothing manufacturing company with over ten years of rich history. To cater to the rapid growth of our business, we are now seeking a customer service officer to manage our front office operations and provide pre-sales and after-sales support to our prestigious clients. The Customer Service officer is responsible for ensuring an outstanding customer experience at Genesis Couture Ltd. The role holder will resolve customer inquiries, identify prospective clients and contribute to marketing campaigns. Core functions include customer relations, customer database management, invoicing, and stocktaking.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Key Accountabilities

  • Ensure outstanding customer service by promptly resolving phone and in-person enquiries.
  • Facilitate measurement taking, amendments, and delivery of fabrics to the workshop.
  • Update clients on the status of garment production and share information on new stock and customer bonus schemes.
  • Prepare and assign garment production schedules to tailors & finishers.
  • Maintain contact registry of vendors and promptly call for their services when required. 
  • Prepare invoices and receipts, as well as actively follow up on full payment from clients prior to the final delivery date.
  • Facilitate stocktaking of fabrics.

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