- Plan, organize, direct, manage, and evaluate the customer service activities and budget of the customer service unit.
- Develop, implement, and or manage the organization's custom• Develop and measure key performance indicators to determine and improve the effectiveness of all customer service activities.
- Prepare or oversee the preparation of reports and statistics related to the customer service function for upper management. er service policies, procedures, standards, and strategies.
- Manage projects (e.g., complain.t resolution processes, etc.).
- Manage white label products
Only qualified candidates to apply, please.