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Customer Service Manager

Anonymous Employer

Job Summary

Providing excellent Customer Service via the customer service centers and call center stations. Supervision of all customer service representatives.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 10 years

Job Description

  • Plan, organize, direct, manage, and evaluate the customer service activities and budget of the customer service unit.
  • Develop, implement, and or manage the organization's custom• Develop and measure key performance indicators to determine and improve the effectiveness of all customer service activities.
  • Prepare or oversee the preparation of reports and statistics related to the customer service function for upper management. er service policies, procedures, standards, and strategies.
  • Manage projects (e.g., complain.t resolution processes, etc.). 
  • Manage white label products


Only qualified candidates to apply, please.

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