Skills Assessment

Job Summary

Overseeing the end-to-end process of a customer’s journey at Hairitage to ensure 100% customer satisfaction (from the point of booking till the end of the service and even after the service). To ensure 100% client retention, drive sales, as well as working to make sure that the salon is profitable.

  • Minimum Qualification:Degree
  • Experience Level:Senior level
  • Experience Length:6 years

Job Description/Requirements

Responsibilities:

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers' issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused on that mission
  • Develop service procedures, policies, and standards
  • Keep accurate records and document customer service actions and discussions

Requirements:

  • A BSC holder with a minimum of 6 years of relevant experience
  • Strong Customer Service knowledge and experience
  • Very Strong Computer Skills
  • Proficient in the use of Microsoft Excel and Microsoft Word

Remuneration: NGN 150,000

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