Job Summary

We are looking for pleasant Customer care Representatives to undertake all clerical duties and complaint resolution. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

  • Minimum Qualification: OND
  • Experience Level: Volunteer, internship
  • Experience Length: 1 year

Job Description/Requirements

      Answer questions and address complaints

·         Answer all incoming calls and redirect them or keep messages

·         Keep desk tidy and presentable with all necessary material (pens, forms, paper etc.)

·         Greet and welcome guests

·         Receive letters, packages etc. and distribute them

·         Prepare outgoing mail by drafting correspondence, securing parcels etc.

·         Check, sort and forward emails

·         Use of digital media to market the products and services of the company

·         Communicate with internal clients and give reports on work progress

·         Monitor office supplies and place orders when necessary

·         Keep updated records and files

·         Monitor office expenses and costs

·         Take up other duties as assigned 


Proven experience as Customer care representative, agent or relevant position

·         Familiarity with office machines (e.g. fax, printer etc.)

·         Knowledge of office management and basic bookkeeping

·         Proficient in English (oral and written)

·         Excellent knowledge of MS Office (especially Excel and Word)

·         Strong communication and people skills

·         Good organizational and multi-tasking abilities

·         Problem-solving skills

·         Customer service orientation

·         High School diploma; additional qualifications will be a plus


  • Job Location; AJAH (CANDIDATES MUST RESIDE AROUND AJAH AND ITS ENVIRONMENT


    Remuneration - 40-50,000

    Duration of internship - 6 months

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