Customer Service - Female Preferred (Fashion Industry Experience; necessary)

Anonymous Employer

Job Summary

We are currently recruiting for this position. Are you proficient in the use of the CRM? Do you have previous client interaction experience in the FASHION INDUSTRY? Then this opportunity is for you

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

  • To answer incoming customer calls and handle general customer concerns
  • Responsible for maintaining a customer focused attitude and high level of professionalism by establishing a positive rapport with each customer
  • Impact the company's bottom line by problem solving and focusing on activities that create customer satisfaction
  • Required to possess a sound product knowledge which is critical for offering quick and accurate assistance to customers
  • Create retention campaigns, from conceptualization through to analysis by offering incentives via loyalty and referral programs
  • Run scheduled surveys to engage customers and get valuable feedback about our services
  • Generate ideas to reward loyal customers and celebrate customer's milestones for example birthdays.

Requirements:

  • A good degree in a relevant field
  • 3 years experience in customer service and must have worked in the fashion industry or vast knowledge thereof
  • Good read and writing skills
  • they need to be able to talk to customers
  • Engage with customers
  • Build a relationship with the customer
  • Understand which¬†customers are buying a lot - recommend¬†sending flowers
  • Reply questions on the app on the phone - managing the live chat on the website
  • Female preferred
Working days: Tuesday -Sunday

Salary: 150k

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Lagos
| Full Time |
NGN Confidential
1mo
Anonymous Employer
Lagos
| Full Time |
NGN 75,000 - 150,000
1mo
Lagos
| Full Time |
NGN 75,000 - 150,000
1mo
Lagos
| Full Time |
NGN Confidential
1mo