Job Summary

To handle customer queries via Social Media, Web Chat, E-mail and Phone; to educate customers on our products and processes. The Customer service Executive is responsible for daily interactions with customers across all channels. Ensuring professionalism across all touchpoints and timely engagement to ensure customers are responded to almost immediately. Constantly work to make the customers happy and keep retain them on the base.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Duties and Responsibilities

  • Respond promptly and effectively to incoming customer enquiries through our various channels including - phone, email, live chats or social media

  • Maintain a positive, empathetic and professional attitude toward customers at all times.

  • Receive and manage all product and services complaints by clarifying the customer's complaint; identifying the cause of the problem, and provide resolution using applicable channels, methods and tools promptly.

  • Document and escalate all customer complaints and issues to the responsible department when necessary according to standard operating procedures

  • Follow-up on customer complaints to ensure timely resolution

  • Provide product and service information to customers

  • Build & develop customer relationships

  • Support the development, improvement and implementation of new products, process and policies for the Customer Service Department.

  • Achievement of individual KPIs (FCR, Acceptance Rate, CSAT Score, Avg. Response Time, Quality Assessment of chats and calls) per departmental target set.

  • On-time response to requests from the Management team

Required Skills, Proficiencies, Competencies

  • Excellent communication skills

  • Good knowledge of social media¬†

  • Proactive

  • Team Player

  • MS Office

  • Operational Excellence

  • Creativity and Innovation

  • Business Know-How

    Do not apply if you do not have a Sports betting, e-commerce or telecommunication background.

Important Safety Tips

1. Do not make any payment without confirming with the Jobberman Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

Share Job Post

Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Deactivate Notifications Stop receiving the latest updates on Jobs & News
Anonymous Employer
| Full Time |
NGN Less than 75,000
Zylus Group International
| Full Time |
NGN Confidential