Customer Service Executive

Responsibilities:

• Take customer orders and ensure they are appropriately sent to the Operations staff (Head Decorator and Baker) and sent to the group chat.
• Manage all client relations including response to all customer inquiries, orders, and feedbacks – this includes walk-in customers’ inquiries, phone calls, text messages, Instagram, emails, and all other online platforms
• Update customer details periodically
• Must succinctly communicate the process of order confirmation to customers
• General coordination and supervision of office operations and environment to ensure that it is clean, safe, and appropriate for daily operations
• Inventory management. Every unit should send in a list of all the things needed at the beginning of each week. Designate a market day where all inventories will be bought bimonthly.
• Coordinate staff such that idle time is at the barest minimum.
• Manage day requests and ensure that the Creative Director is notified at the beginning of the month.
• Manages the online presence and other social interactions of TL Fondant. This includes Facebook, Instagram
• Keeps and maintain purchases and petty cash record of the business
• Manages all bank transactions of the company; Paying in cheques at the bank, Cash deposits at the bank
• Maintains appropriate filing systems and bookkeeping
• Prepares weekly, monthly, and other periodic reports
• Organizes and manages weekly staff meetings.

Requirements:

• Minimum academic qualification of an HND/BSc in a relevant field
• Track record of over-achieving quota
• Strong handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively.

Location: Lekki, Lagos

Remuneration: NGN 80,000 - 100,000