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5 days ago

Job Summary

We are looking to hire a suitable candidate to fill this position. This position reports to the Creative Director of the company.

  • Minimum Qualification:HND
  • Experience Level:Entry level
  • Experience Length:2 years

Job Description/Requirements

Responsibilities:

  • Take customer orders and ensure they are appropriately sent to the Operations staff (Head Decorator and Baker) and sent to the group chat.
  • Manage all client relations including response to all customer inquiries, orders, and feedbacks – this includes walk-in customers’ inquiries, phone calls, text messages, Instagram, emails, and all other online platforms
  • Update customer details periodically
  • Must succinctly communicate the process of order confirmation to customers
  • General coordination and supervision of office operations and environment to ensure that it is clean, safe, and appropriate for daily operations
  • Inventory management. Every unit should send in a list of all the things needed at the beginning of each week. Designate a market day where all inventories will be bought bimonthly.
  • Coordinate staff such that idle time is at the barest minimum.
  • Manage day requests and ensure that the Creative Director is notified at the beginning of the month.
  • Manages the online presence and other social interactions of TL Fondant. This includes Facebook, Instagram
  • Keeps and maintain purchases and petty cash record of the business
  • Manages all bank transactions of the company; Paying in cheques at the bank, Cash deposits at the bank
  • Maintains appropriate filing systems and bookkeeping
  • Prepares weekly, monthly, and other periodic reports
  • Organizes and manages weekly staff meetings.


Requirements:

  • Minimum academic qualification of an HND/BSc in a relevant field
  • Track record of over-achieving quota
  • Strong handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively.


Location: Lekki, Lagos


Remuneration: NGN 80,000 - 100,000

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