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3 weeks ago

Job Summary

We seek to hire a customer service engineer to oversee after-sales support to Clients, including the logistics and deployment of Technicians to provide installation, repairs, and routine maintenance services

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

Responsibilities:

  • To seek bids for commercial and residential air-conditioning projects
  • To assess, cost and quote for residential and commercial air-conditioning projects
  • To supervise air conditioning projects including procurement and installations
  • To supervise sub-contractors on air conditioning projects including site supervision
  • To assess, cost, and quote for services including repairs and routine maintenance
  • To establish and maintain a database of all customers in liaison with the Accounts department
  • To persuade customers to sign service contracts for the routine maintenance of their air conditioners
  • To predict the service needs of customers and make necessary arrangements to meet those needs
  • To prompt listed customers and agree on convenient timing for the service calls as they fall due
  • To schedule the service calls notify the Service Technicians and ensure that all service calls are made
  • To attend to customers' off-contract service calls and ensure that all such calls are promptly attended to in a professional manner
  • To provide necessary logistics for after-sales services
  • To create a Safety program and ensure compliance by all personnel
  • To procure invoices for service contracts and off–contract calls and ensure that all invoices are paid
  • Carry out any other related duties, as may be required.


Requirements:

  • A good first degree in engineering from a reputable university or polytechnic, preferably in Mechanical Engineering
  • Working knowledge of Microsoft Excel, Word, and PowerPoint
  • At least 3 years post-graduation experience in Customer Service or Sales in an engineering company is required
  • Previous experience from a company that is into electrical/home appliances will be an advantage
  • Good communications skills
  • Good planning skills


Our ideal candidate will possess the following additional attributes:

  • Coordination
  • Passion for service
  • Self-driven
  • Good communication skills
  • Customer service orientation

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