Customer Service Engineer
StreSERT Integrated Limited
Engineering & Technology
Job Summary
We seek to hire a customer service engineer to oversee after-sales support to Clients, including the logistics and deployment of Technicians to provide installation, repairs, and routine maintenance services
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities:
- To seek bids for commercial and residential air-conditioning projects
- To assess, cost and quote for residential and commercial air-conditioning projects
- To supervise air conditioning projects including procurement and installations
- To supervise sub-contractors on air conditioning projects including site supervision
- To assess, cost, and quote for services including repairs and routine maintenance
- To establish and maintain a database of all customers in liaison with the Accounts department
- To persuade customers to sign service contracts for the routine maintenance of their air conditioners
- To predict the service needs of customers and make necessary arrangements to meet those needs
- To prompt listed customers and agree on convenient timing for the service calls as they fall due
- To schedule the service calls notify the Service Technicians and ensure that all service calls are made
- To attend to customers' off-contract service calls and ensure that all such calls are promptly attended to in a professional manner
- To provide necessary logistics for after-sales services
- To create a Safety program and ensure compliance by all personnel
- To procure invoices for service contracts and off–contract calls and ensure that all invoices are paid
- Carry out any other related duties, as may be required.
Requirements:
- A good first degree in engineering from a reputable university or polytechnic, preferably in Mechanical Engineering
- Working knowledge of Microsoft Excel, Word, and PowerPoint
- At least 3 years post-graduation experience in Customer Service or Sales in an engineering company is required
- Previous experience from a company that is into electrical/home appliances will be an advantage
- Good communications skills
- Good planning skills
Our ideal candidate will possess the following additional attributes:
- Coordination
- Passion for service
- Self-driven
- Good communication skills
- Customer service orientation
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