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Job Summary

Customer service ambassador shall ensure that the needs of customers are being satisfied.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

 Customer Service Ambassador

  • The Customer service ambassador shall ensure that the needs of customers are being satisfied. S/he will aim to provide excellent customer service and promote this idea throughout the organization. Candidate must be talented with exceptional customer care skills. S/he will interact with customers to provide information in response to inquiries about products and services and also handle and resolve complaints.

 

Duties and Responsibilities:

*         Understand customer problems by greeting and interviewing through telephone and email.

*         Resolve problems by providing information and guiding clients through corrective steps.

*         Educate customers and provide relevant information about products and services.​

*         Avoid legal challenges by adhering to product usage guidelines and instructions.​

*         Improve product performance by identifying persistent problems and recommending changes.

*         Keep records of customer interactions or transactions by recording details of inquiries, complaints and comments.  

*         Determine charges for services requested, collect deposits or payments or arrange for billing.

*         Refer unresolved customer grievances to designated departments for further investigation.

*         Prepare invoices for products and services.

*         Complete contract forms, prepare change of address records or issue service orders.

*         Solicit sales of new or additional services or products.

*         Recommend improvements in products, packaging, service and billing methods and procedures.

 

 

Qualification and requirements:

*         Good command of English.

*         Excellent communication skills with attention to detail.

*         Deep knowledge and passion for customer care.

*         Excellent customer focus with listening skills and conflict resolution skills.

*         Excellent attitude to work and life.

*         Candidate must be a people person with interpersonal skills.

*         Proficiency in all Microsoft Office programs (Word, Excel, Outlook, Publisher).

 

 

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