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3 weeks ago

Job Summary

MSport is an international online betting platform, which is currently operating in Nigeria and Ghana. With the sustained growth of MSport, we are looking for an experienced Customer Service Representative who is good at handling Chats, E-mails, Calls, and Social Media inquiries and complaints and always paying attention to the Customers and understanding the Customer needs.

  • Minimum Qualification:HND
  • Experience Level:Mid level
  • Experience Length:2 years

Job Description/Requirements

Responsibilities:

  • Answer customer service calls/chats/emails in a timely, efficient, and knowledgeable manner.
  • Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
  • Understand Customer Care and is capable of acquiring Feedback from the Customer’s Needs.
  • Assists the manager with the daily operation of the call Centre including the development, analyses, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.


Requirements:

  • At least an academic qualification of HND/Bachelor’s Degree.
  • At least 2 years of call Centre experience.
  • Outstanding knowledge of the Hausa or Igbo language (Fluently spoken and written).
  • Fluency in spoken and written English language
  • Good Customer Management skills
  • Understands how to work with MS Office, like Excel, Word, etc.
  • Effective communication skills are required (oral, written, computer).
  • Excellent customer service skills are necessary along with the ability to create and maintain effective relationships with internal and external customers.
  • The ability to multi-task and adapt to change is critical.
  • Familiar with Sports betting (added advantage).


Remuneration: Total Consolidated Monthly Salary NGN 90,000


You will be paid a salary as per the below:

  • Basic Salary NGN 63,000
  • Performance Salary NGN 27,000

Note: Final Performance Salary According to Staff KPI Score.  Final Performance Pay = performance salary * KPI score.




Location: Lagos


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