- Manage large amounts of incoming calls and operate a switchboard.
- Route calls to specific people.
- Communicating with customers through various channels.
- Maintain a positive, empathetic and professional attitude towards customers at all times.
- Respond promptly to customers inquiries.
- Acknowledging and resolving customer complaints.
- Knowing our business inside and out so that you can answer questions
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keeping records of customer’s interactions, transactions, comments and complaints.
- Experienced customer service agent in a telecoms firm.
- Ability to speak English very fluently
- Ability to stay calm when customers are stressed or upset
- BSc in any discipline
- Salary- 70,000naira net per month