Job Summary

Our client is looking for a passionate, motivated, and dynamic professional with experience in providing operational support services to ensure the efficiency of business operations. Under the supervision of the Customer Center Supervisor, the Customer Service Agent will answer incoming calls from customers who want to confirm payments, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. The agent will be a member of the primary Online contact team for consumers interested in the products the company offers and will be responsible for assisting them in completing purchases online and over the phone or passing relevant information to the sales team. The Customer Service Agent will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Responsibilities: 

  • Answer incoming calls. 
  • Work on assigned calls generated on the company's Hub 
  • Manage and resolve customer complaints 
  • Get payment information from customers and pass it on to the supervisor for necessary action
  • Identify and escalate issues to the supervisor 
  • Provide product and service information to customers 
  • Research required information using available resources 
  • Research, identify and resolve customer complaints using applicable software
  • Document all call information according to standard operating procedures using the company's Hub 
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer/sales team calls where necessary 
  • Upsell products and services 
  • Complete call logs and reports 
  • Other duties as assigned 

Requirements: 

  • Minimum academic qualification of a University degree/HND 
  • Proficient in relevant computer applications 
  • 1 - 2 years of experience in a Customer Service environment 
  • Knowledge of customer service practices and principles 
  • Excellent data entry and typing skills 
  • Superior listening, verbal, and written communication skills 
  • Ability to handle stressful situations appropriately 
  • Knowledge of sales techniques 
  • Knowing how to adapt your sales pitch according to the customer's profile and reactions
  • Available to work sometimes on weekends 

Benefits:

  • Work in a diverse and multicultural environment (The company's HQ is located in Dakar, Senegal).
  • Evolve is one of the fastest-growing off-grid solar companies in West Africa.
  • Impact lives by supporting the social mission of the company

Salary Range: NGN 88,000 - 99,000

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Lagos
| Full Time |
NGN 75,000 - 150,000
2mos