Customer Service Account Manager

Dame Chops and Events

Accounting, Auditing & Finance

Lagos Full Time

Banking, Finance & Insurance NGN 150,000 - 250,000

Easy Apply

Skills Required

Leadership skills Interpersonal skills Communication Skills

Job Summary

Oversee customer service teams, ensuring excellent service delivery, issue resolution, and customer satisfaction. Manage key accounts, develop strategies, and collaborate with cross-functional teams to drive growth and retention. Strong leadership, communication, and problem-solving skills required.

Minimum Qualification : OND
Experience Level : Entry level
Experience Length : 1 year

Job Description/Requirements

Responsibilities:

Manage key customer accounts, developing relationships and strategies to drive growth and retention.
Lead customer service teams, providing coaching, guidance, and feedback.
Develop and implement customer service policies and procedures.
Collaborate with cross-functional teams (sales, marketing, product) to resolve issues and improve customer experience.
Analyze customer feedback and metrics to identify areas for improvement.
Manage escalations and resolve complex customer issues.

Requirements:

Strong leadership and team management skills
Excellent communication and interpersonal skills
Customer service experience, preferably in a managerial role
Analytical and problem-solving skills
Ability to drive strategic initiatives and improve processes

Important Safety Tips

Do not make any payment without confirming with the Jobberman Customer Support Team.
If you think this advert is not genuine, please report it via the Report Job link below.

Report Job