Customer Service
Job Summary
We are recruiting to fill this position.
- Minimum Qualification: Degree
- Experience Level: Graduate trainee
- Experience Length: 1 year
Job Description/Requirements
- Interact with customers via phone, email, online chat, in person, social media
- Resolve customer problems and complaints
- Answer any questions a customer has
- Take payments
- Setup and resolve problems with customer accounts
- Provide price information
- Handle inquiries about deliveries
- Verify customers
- Keep records of customer interactions and transactions
- Engage with customers
- Direct unresolved issues to a different department if needed
- Communicate and coordinate effectively with internal departments
- Provide customers with information on any open orders and invoices
- Maintain customer database
- Follow company process accurately and efficiently
Qualification
- Minimum Qualification: HND / B.Sc
- Experience Level: Entry level
- Experience Length: No Experience/Less than 1 year