Job Summary

Customer Relationship Officers handle the concerns of the people who buy their company's products or services. They work to rectify issues experienced by individual customers as well as aim to improve the organization's overall customer satisfaction ratings.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

1. In charge of all contracts manufacturing agreements, retail customers and sourcing for potential new customers for the business. Must market all company product lines and must ensure follow ups and eventual purchase.
2. Ensuring all agreement signed by JCL with all contract clients are adhered to, including ensuringĀ  all sites visits are conducted with the utmost professionalism.
3. To interact with store managers and various departments of all contract clients, and retail clients ensuring a cordial relationship is maintained.
4. Must call up all stores on a weekly basis to plan for weekly dispatch of food packaging and non foods products.
5. To visit all local stores at least once a fortnight, and all outer storesĀ  as stipulated.
6. Prepare weekly reports of store liaisons, visits and quarterly reports for the outer states visits. Ensure monthly stock withdrawal reports are compiled and submitted as required. Ensure any JCL off site warehouse is visited on a monthly basis.
7. Ensure all store cards are maintained, updated and reconciled. Or online loggings as required
8. Ensure all stock withdrawals, invoices are logged as appropriate on Xero.
9. Ensure all stock counts are done appropriately and on time.
10. Ensure you support all duties relating to a new product development, launch and store allocations. Ensuring appropriate follow up on the new products.
11. Handle all customer complaints, ensure complaints are addressed within 24hrs of the complaint and all issues are adequately logged
12. To maintain contractor files, receivable receipts, bank receipts, fumigations file, expenses file and all notice board communication.
13. Weekly rotational supervision on withdrawals and loading.
14. Weekly rotation of late shift supervision
15. Supervision of container offloads and all paperwork and files that needs to be updated
16. Supervision of contractors, suppliers tenders.
17. Supervision of all client site merchandisers
18. Any other assignments as requested by the Managing Director.
19. Ensure good records are maintained on all files
20. Recording transactions
21. Identifying new market leads
22. Conducting customer education

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