Jewels Leading Lights Academy

Customer Relationship Manager

Jewels Leading Lights Academy

Customer Service & Support

Education | NGN 75,000 - 150,000
1 month ago

Job Summary

We are looking to hire a customer-oriented individual. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Responsibilities:

  • Building and maintaining profitable relationships with key customers.
  • Overseeing the relationship with customers handled by your team.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products in order to increase sales.
  • Meeting with managers in the organization to plan strategically.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Conducting business reviews using CRM programs.
  • Knowing your competition and strategizing accordingly.
  • Excellent communication skills
  • Ability to work with little guidance
  • Ability to keep discretion

Requirements:

  • A bachelor’s degree in administration or a related field.
  • A minimum of 3 years experience.
  • Excellent interpersonal and communication skills.
  • Proficient in all Microsoft applications.
  • Superior product knowledge.
  • A team player with leadership skills.
  • Maintain a positive attitude focused on customer satisfaction.

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