Robins

Customer Relationship and Front Desk Officer

Job Summary

Our client is a technology-driven emerging key player in the laundry and dry-cleaning services industry with headquarters located in the mainland busi

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Our client is a technology-driven emerging key player in the laundry and dry-cleaning services industry with headquarters located in the mainland business district of Lagos and a vision to establish collections centers distributed across the state.

There is a vacancy for the position of Customer Relationship and Front Desk Officer.



Job Responsibility

·         Maintaining a positive, empathetic, and professional attitude toward customers always.

·         Responding promptly to customer inquiries.

·         Communicating with customers through various channels.

·         Acknowledging and resolving customer complaints.

·         Knowing our products inside and out so that you can answer questions.

·         Processing orders, forms, applications, and requests.

·         Keeping records of customer interactions, transactions, comments, and complaints.

·         Communicating and coordinating with colleagues, as necessary.

·         Providing feedback on the efficiency of the customer service process.

·         Managing a team of junior customer service representatives.

·         Ensure customer satisfaction and provide professional customer support.

·         Greet clients and set a positive office atmosphere

·         Answer the phone, take messages, and redirect calls to appropriate offices.

·         Organize and maintain files and records, update when necessary

·         Create and maintain updated documents and spreadsheets

·         Oversee sorting and distribution of incoming mail

·         Prepare outgoing mail (envelopes, packages, etc.)

·         Operate office equipment, such as photocopier, printers, etc.

·         Organize bookkeeping and issue invoices/cheques

·         Perform inventory of office supplies and order what is needed

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