· Provides quality customer service to customers daily

· Handles and responds to all requests/queries/complaints/enquiries made by customers in a courteous and efficient manner

· Ensures the shop and the environment is clean before the shop opens for business.

· Takes customers’ orders for services and communicating them accurately to the relevant operations unit – dry cleaning, laundry, cobbler, alterations, upholstery, etc.

· Ensures proper analysis is done for garments dropped off and inform the customer appropriately

· Ensures all garments are properly booked and tagged for identification

· Handles pick-up of garments ensuring compliance to company policies and procedures

· Releases finished items to customers and receive payment from customers

· Ensures all customer complaints are resolved amicably and in good time

· Provides correct and complete report as may be required by the Head, Customer Representative & Marketing

· Performs any other duties or tasks as may be required by the Head, Customer Service Representative & Marketing