New
2 weeks ago
Job Summary
Our client in the E-Commerce industry is seeking to hire a result driven and dedicated Customer Fulfilment Lead who will be responsible for managing the end-to-end order fulfilment process, ensuring timely and accurate delivery of products to customers.
- Minimum Qualification : HND
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities:
- Oversee all aspects of order fulfilment, from order processing to delivery.
- Build and manage a high-performing fulfilment team.
- Optimise fulfilment processes to improve efficiency and reduce costs.
- Manage inventory levels and ensure timely replenishment.
- Collaborate with the customer care team to resolve order-related issues.
- Develop and implement strategies to improve customer satisfaction.
- Conduct regular audits of inventory and order accuracy to prevent discrepancies and stockouts.
- Prepare and present regular reports on order fulfilment performance, including metrics such as order accuracy, delivery times, and customer satisfaction.
- Analyse data to identify trends, issues, and opportunities for improvement in the fulfilment process.
Requirements:
- B.sc/HND in Business Administration, Supply Chain Management, Logistics, or a related field.
- 3-4 years of proven experience in managing order fulfilment, logistics, and customer service operations.
- Strong leadership and team management skills, with the ability to motivate and develop a team.
- Proficiency in order management systems and warehouse management software.
- Understanding of e-commerce metrics and KPIs
- Excellent problem-solving and decision-making skills, with attention to detail and a focus on continuous improvement.Strong communication skills, both written and verbal
Important Safety Tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
