Customer Experience Data Analyst

Mainone

Customer Service & Support

IT & Telecoms NGN Confidential
New
2 weeks ago

Job Summary

The Customer Experience Data Analyst will be responsible for data assurance for all MainOne customer information specifically in Salesforce and across cross functional data platforms. He/She will report to the Head of Customer Experience, but will work with all the CX Managers and will provide the administrative and analytical support required for efficient management of customer data to meet company’s objectives of profitability, customer success and stakeholder experience.

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:5 years

Job Description/Requirements

Specifically, other responsibilities include:

  • Detect areas of data inaccuracy and recommend appropriate strategies to enforce compliance with operational process(es) affecting data accuracy
  • Liaise with relevant units and departments in confirming the integrity and assurance of customer data
  • Perform quality assurance on data input in Salesforce across the various business units/teams
  • Conduct periodic review of process(es) within entire customer data assurance value chain
  • Recommend appropriate structures to be put in place to detect and avoid data inaccuracy
  • Develop and effect strategies required to reduce data inaccuracy leakage
  • Analyze data that cuts across Sales, Billing, Provisioning and Technical to identify inaccuracy-prone data and recommend strategies for blocking them
  • Periodic analysis of customer feedback on data inaccuracy and making recommendations to mitigate and facilitate improvement
  • Perform other duties as assigned
Qualifications, Skills & Competencies

Qualifications

  • A Bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.
  • At least five years' experience as a customer experience professional, or a similar customer support role.

Skills & Competencies

  • Extensive experience in gathering and interpreting customer information.
  • Proficiency in Microsoft office suite (Word, Excel, PowerPoint) as well as CX and CRM software.
  • Good Data Analytical Skills
  • Good Data presentation skills
  • Good report writing skills
  • Exceptional interpersonal skills and a client-centered approach.
  • Great organizational and time management abilities.
  • Superb communication, collaboration, and problem-solving skills.

Important Safety Tips

  • Do not make any payment without confirming with the Jobberman Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Share Job Post

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

Lorem ipsum

Lorem ipsum dolor (Location) Lorem ipsum NGN Confidential

Job Function : Lorem ipsum

3 months ago

Lorem ipsum

Lorem ipsum dolor (Location) Lorem ipsum NGN Confidential

Job Function : Lorem ipsum

3 months ago

Lorem ipsum

Lorem ipsum dolor (Location) Lorem ipsum NGN Confidential

Job Function : Lorem ipsum

3 months ago

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Follow us On:
Follow us on FacebookFollow us on InstagramFollow us on LinkedInFollow us on TwitterFollow us on YouTube
Get it on Google Play
2022 Jobberman