Reporting to: Brand CEO
Direct Reports: None
● Advocate and promote customer service culture across all teams
● Get an average of 20 NPS feedback daily per person
● Develop new strategies for customer retention activities.
● Ensure the NPS score for each employer product increases over time.
● Analyze customer feedback and communicate & collaborate with other teams (Sales, Product/Tech and Marketing) to develop new techniques to ensure customer retention.
● Provide excellent customer service and ensure customer satisfaction.
● Products Team
● Marketing Team
● BI Team
● HND or BSC in Social Science or a related field
● Data-driven with a strategic mindset;
● Excellent people management and problem-solving skills
● Mathematical aptitude and strong problem-solving skills
● Excellent IT and programming skills
● Excellent organizational, time and project management skills
● Accuracy and attention to detail
● An understanding of the latest trends in software development
● Teamwork skills because most projects require input from individuals with different roles
● Self-development skills to keep-up-to-date with fast-changing trends
● Professional approach to time, costs and deadlines.