Customer Experience Analyst

Anonymous Employer

Job Summary

Your mission is to design, develop, test and implement software systems that would boost users and confidence in the brand and influence business efficiency and productivity.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements


Reporting to: Brand CEO

Direct Reports: None


Key Responsibilities

● Advocate and promote customer service culture across all teams

● Get an average of 20 NPS feedback daily per person

● Develop new strategies for customer retention activities.

● Ensure the NPS score for each employer product increases over time.

● Analyze customer feedback and communicate & collaborate with other teams (Sales, Product/Tech and Marketing) to develop new techniques to ensure customer retention.

● Provide excellent customer service and ensure customer satisfaction.


Key Relationships

● Products Team

● Marketing Team

● BI Team


Competencies

● HND or BSC in Social Science or a related field

● Data-driven with a strategic mindset;

● Excellent people management and problem-solving skills


Skills

● Mathematical aptitude and strong problem-solving skills

● Excellent IT and programming skills

● Excellent organizational, time and project management skills

● Accuracy and attention to detail

● An understanding of the latest trends in software development

● Teamwork skills because most projects require input from individuals with different roles

● Self-development skills to keep-up-to-date with fast-changing trends

● Professional approach to time, costs and deadlines.

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Lagos
| Full Time |
NGN Confidential
1mo
Lagos
| Full Time |
NGN Confidential
1mo
Lagos
| Full Time |
NGN 75,000 - 150,000
1mo