Customer Claim Resolution Manager

Responsibilities:

• Own and improve Limepack’s claims process — make it fair, efficient, and resolved within 1–5 days, while continuously streamlining the experience.
• Lead with insight and analysis – develop a deep understanding of our entire supply chain and business flow to uncover the true reasons behind each claim.
• Write human, empathetic responses that turn frustration into trust.
• Build clear claim guidelines and document best practices for internal teams.
• Reduce claim costs through smart negotiation, prevention, and stronger processes

Requirements:

• 3–5+ years managing customer claims end-to-end, from investigation to resolution, ideally in B2B manufacturing or production. (Printing industry experience is a plus.)
• Proven ability to improve claim processes, identify root causes, and reduce resolution time or costs.
• Track record of independently making sound, data-informed decisions that balance customer satisfaction and business goals.
• Skilled in communicating and negotiating resolutions with both customers and suppliers
• Comfortable working independently and cross-functionally

Benefits:

• A 39-hour-a-week full-time remote position with a fixed salary according to experience (Mon-Fri, GMT+1 or max 2 hours away).
• We offer a monthly salary between 675 - 1000 USD, 6 weeks of paid time off, pay during sick days and generous paid parental leave.
• Overtime is generally not expected but would be compensated.
• 31 kick-ass and sweet colleagues from all around the world.
• Challenging work and a certified Happy Workplace:

Location: Remote