Customer Claim Resolution Manager
Limepack ApS
Customer Service & Support
Job Summary
At Limepack, every claim is more than a complaint , it’s a chance to understand, improve, and build trust. As our Customer Claim Resolution Manager, you’ll own and refine how we handle customer claims with care, fairness, and clarity. You’ll dig into what went wrong, uncover what the customer truly needs, and create solutions that create value for everyone. Your mission: turn challenges into opportunities to strengthen relationships, improve processes, and keep Limepack's customers happy for the long run.
- Minimum Qualification : HND
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities:
- Own and improve Limepack’s claims process — make it fair, efficient, and resolved within 1–5 days, while continuously streamlining the experience.
- Lead with insight and analysis – develop a deep understanding of our entire supply chain and business flow to uncover the true reasons behind each claim.
- Write human, empathetic responses that turn frustration into trust.
- Build clear claim guidelines and document best practices for internal teams.
- Reduce claim costs through smart negotiation, prevention, and stronger processes
Requirements:
- 3–5+ years managing customer claims end-to-end, from investigation to resolution, ideally in B2B manufacturing or production. (Printing industry experience is a plus.)
- Proven ability to improve claim processes, identify root causes, and reduce resolution time or costs.
- Track record of independently making sound, data-informed decisions that balance customer satisfaction and business goals.
- Skilled in communicating and negotiating resolutions with both customers and suppliers
- Comfortable working independently and cross-functionally
Benefits:
- A 39-hour-a-week full-time remote position with a fixed salary according to experience (Mon-Fri, GMT+1 or max 2 hours away).
- We offer a monthly salary between 675 - 1000 USD, 6 weeks of paid time off, pay during sick days and generous paid parental leave.
- Overtime is generally not expected but would be compensated.
- 31 kick-ass and sweet colleagues from all around the world.
- Challenging work and a certified Happy Workplace:
Location: Remote
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