Customer Care Representative - M-Kopa Nigeria

Job Summary

Position: Customer Care Representative Reporting to: Head of Customer Care Experience: 6 months and above experience in a customer service

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Responsibilities:

  • Register screen and activate new customer devices/Phones
  • Receive and handle all telephonic customer inquiries
  • Ensure all customer related issues or queries are addressed or escalated to the next level support if unable to resolve
  • Document all customer interactions on the provided systems
  • Ensure that customers are educated on the relevant M-KOPA products and process
  • Assist on any other customer care role as assigned by a customer care team leader or manager
  • Report any fraudulent activities to customer care team leader or manager



Skills & Competencies:

  • Demonstrates passion for handling customers and resolving difficult customer issues
  • Demonstrates competency in the use of Microsoft Office suite
  • Portrays a pleasant, friendly and patient attitude
  • Excellent communication skills ( both verbal and written) and listening skills
  • Strong work ethic with the flexibility to work on different shifts

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Anonymous Employer
Lagos
| Full Time |
NGN Confidential
1mo
Anonymous Employer
Lagos
| Full Time |
NGN Confidential
1mo
Lagos
| Full Time |
NGN Confidential
1mo
Lagos
| Full Time |
NGN Confidential
1mo