Customer Care Representative

Responsibilities: 

The employee shall assume and perform such duties and responsibilities as are assigned from time to time by the employee’s line manager or such other officer designated by the Employer, to whom the employee shall report and be accountable. Such roles and responsibilities include, but are not limited to : 

• Reporting directly to General Manager and working to assist the Employer's customers (the "customer") with complaints and questions, giving customers information about the employer's products and services, taking orders, and processing returns.  
• Assisting the customers of the employer to understand the employer's business  
• Answering questions about customers’ reservations,  
• Travel content creation. 
• Managing large amounts of incoming phone calls and emails from customers and members of the Employer; 
• Booking flight tickets for customers; 
• Identifying and assessing customers' needs to achieve satisfaction; 
• Building sustainable relationships and trust with customer accounts through open and interactive communication; 
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and ensure to follow-up for a resolution; 
• Keeping records of customer interactions, processing customer accounts, and filing documents; 
• Following communication procedures, guidelines and policies; 
• Sending invoices and receipts to customers who book trips; 
• Taking the extra mile to engage customers.   
• Follow-ups  
• Sending out invoices and receipts 
• One-day field marketing  
• Generating sales leads  
• Taking ownership of customer's issues and following problems through to resolution 
• Setting a clear mission and deploying strategies focused toward that mission 
• Applicant must be living in either Lekki, Ajah, or Victoria Island and environs.